LightingConcept.com wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order for refund or exchange within 30 days from the date of shipment.

How to return an order:
1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number, send us an email requesting an RMA and we will email you all the necessary information, the email address is lightingconcept@distribution-online.com

2. How to Package Your Return: Package all your items in the original packaging. Include the return number, invoice and other materials sent to you by LightingConcept.com

3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be UPS Ground . Make sure you can track your package. This will help guarantee that the package arrives at LightingConcept.com for quick and easy refunding.

4. All Return Packages should be Mailed to:

In USA:
Distribution-online Lighting Concept
1176 State Route 9 Suite 122
Champlain, NY
12919
USA

In Canada
Distribution-online Lighting Concept
188 De Gaulle
Lorraine, Qc, J6Z-3Z3
CANADA

Return Process
The LightingConcept.com warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. LightingConcept.com will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.

Required Conditions of Return
-Packages without a return authorization number (RMA#) will not be accepted for refund.

-Items must be returned in the same condition as they were sent from LightingConcept.com within 30 days from the date of SHIPMENT.

Credit Card Enquiries
For any information or requests concerning credit card refunds based on returns please call us at Customer Service Department 1-888-446-5695 Monday to Friday 9:00AM – 5:00PM EST.